Shipping and delivery conditions

SHIPPING AND DELIVERY OF ORDERS

The products have an estimated delivery time of: 25 business days

Once the order has been confirmed, provided that the products are in stock. If the products are not in stock, the company will inform customers (via phone or email) of the delivery times. Saturdays, Sundays, and public holidays in the city where REINA ARTESANOS SL is located are excluded from the delivery time indicated for the order. The delivery times indicated for international shipments are indicative. These times may vary depending on the shipping area or be altered by extraordinary incidents, such as customs delays. Delivery will be made door-to-door to the delivery address indicated by the customer in the order's shipping information. Subsequent changes to this address may incur charges, which will, in all cases, be borne by the customer.

The customer will be given a ticket or proof of purchase with each order, either inside the shipping packaging or attached to the packaging of the product sent (which will meet the requirements and form indicated in RD 1496/2003 , of November 28, which approves the Regulations that govern billing obligations, and modifies the Value Added Tax Regulations). If this document does not arrive with the order, the customer may request it by email to sat@manuelreina.com , indicating the customer's name and order number, so that the document can be sent to the customer by email in a PDF format file.

This information is not binding and may change; the final information is that provided by the company at the time of purchase.

ORDER CANCELLATIONS BEFORE DELIVERY

1. Cancellation of unshipped orders: To cancel an order that has not yet been shipped, the customer must send an email to pedidos@manuelreina.com with their request, indicating the name of the order holder and the order number they wish to cancel. If the order was prepaid, the amount will be refunded according to the payment method used by the customer when placing the order.

2. Cancellation of shipped but undelivered orders: If an order has already been shipped and the customer no longer wishes to return it, simply inform the carrier at the delivery address that they do not want the order, that they wish to reject it, and that they will not accept delivery. If the order was prepaid, they must send an email to pedidos@manuelreina.com, indicating the name of the order holder and the rejected order number. Once the product is received in our warehouses, the refund will be processed according to the payment method chosen by the customer. Any costs incurred as a result of the return will be borne by the customer.