Shipping and delivery conditions


The products have an estimated delivery time of:

48 hours - Peninsula
3 business days - Ceuta, Melilla, Balearic Islands, Canary Islands
4-5 business days - International

Once the order is confirmed, as long as said products are in stock. If the said products are not in stock, the company will inform the customers (via phone/email) of the delivery times. Saturdays, Sundays and public holidays of the locality of the registered office of REINA ARTESANOS SL are excluded, for the computation of the indicated period of delivery of the order. The delivery times indicated for International are indicative. These terms may vary depending on the shipping area or be altered by extraordinary incidents, such as customs delays. Delivery will be made door-to-door at the delivery address indicated by the customer in the order shipping data. The subsequent modification of this address may generate a series of expenses that will be, in any case, borne by the Client.

The customer will be delivered with each order, either inside the shipping packaging, or attached to the packaging of the shipped product, a ticket or proof of purchase (which will meet the requirements and the form indicated in RD 1496/2003 , of 28 November, which approves the Regulations regulating billing obligations, and modifies the Value Added Tax Regulations). If this document does not arrive with the order, the client may request it by email addressed to , in which the client's name and order number will be indicated, so that the document can be sent by mail. email in a PDF file.


1. Cancellations of orders not sent: to cancel an order that has not yet been sent, the client must send an email to, with his request, indicating the name of the holder of the order and the order number that You want to cancel. If the order had been paid in advance, the amount will be refunded according to the payment method made by the customer when placing the order.

2. Cancellation of orders shipped and not delivered: if an order has already been shipped and the customer does not want it, all they have to do is tell the carrier who goes to the delivery address that they do not want the order, that they want to reject it and not accept the order. delivery. If the order had been paid in advance, you must send an email to, indicating the name of the order holder and the rejected order number so that once the product is received in our warehouses, we can proceed to refund your amount according to the method of payment chosen by the Client. The expenses that arise as a result of the return will be borne by the client.