Return Policy - www.manuelreina.com
- Return of products purchased at www.manuelreina.com :
1.1. Customers may request the exchange and/or return of products purchased exclusively through www.manuelreina.com . 1.2. To start the return process, the customer must send an email to email@example.com . 1.3. The shipping costs generated by the return will be the responsibility of the customer, except in cases where the return is due to an error by Reina Artesanos SL (incorrect or defective product, etc.). 1.4. The refund will be made through the same payment method used in the original purchase, deducting the shipping costs of the initial shipment covered by Reina Artesanos SL
- Size change:
2.1. Shipping costs for the first size change are free only for shipments within Spain (Peninsula). 2.2. The size change can only be requested for products purchased at www.manuelreina.com . 23. To start the size change process, the customer must send an email to firstname.lastname@example.org . 2.4. A single free size change per order will be accepted. 2.5. Size changes will not be processed in physical stores for products purchased at www.manuelreina.com . 2.6. Model changes are not allowed, only size changes. If you want to exchange for a different item, the shipping and return costs will be borne by the customer (see 1. Conditions of Changes and Returns Free Shipping Offer for more information). 2.7. The product to be returned must be in perfect condition and in its original packaging. Once the product(s) has been received, Reina Artesanos will verify its status and proceed to send the requested size. 2.8. This size change service is only available for orders destined for the Peninsula. 2.9. The client has 14 calendar days to request the size change, counted from the date of receipt of the product.
- Free shipping for purchases over €250:
3.1. Shipping costs will be free for orders equal to or greater than €250. 3.2. In case of return, a refund will be made using the same payment method used in the original purchase, deducting the shipping costs of the initial shipment covered by Reina Artesanos SL 3.3. This offer cannot be combined with other promotions. 3.4. Manuel Reina reserves the right to cancel this offer without prior notice.