RETURN POLICY

Return Policy - www.manuelreina.com

  1. Return of products purchased at www.manuelreina.com :

1.1. Customers may request the exchange and/or return of products purchased exclusively through www.manuelreina.com . 1.2. To initiate the return process, the customer must send an email to manuelreinamadrid@gmail.com. 1.3. Shipping costs generated by the return will be the responsibility of the customer, except in cases where the return is due to an error by Reina Artesanos SL (incorrect or defective product, etc.). 1.4. The refund will be made using the same payment method used in the original purchase, deducting the shipping costs from the initial shipment covered by Reina Artesanos SL. 1.5 Personalized products are not subject to these conditions and are exempt from a possible return, when you purchase a personalized product you accept that it cannot be returned.

  1. Size change:

2.1. Shipping costs for the first size change are free only for shipments within Spain (Peninsula). 2.2. Size changes can only be requested for products purchased at www.manuelreina.com . 2.3. To start the size change process, the customer must send an email to manuelreinamadrid@gmail.com. 2.4. Only one free size change will be accepted per order. 2.5. Size changes will not be processed in physical stores for products purchased at www.manuelreina.com . 2.6. Model changes are not allowed, only size changes. If you wish to exchange it for a different item, the shipping and return costs will be borne by the customer (see 1. Conditions for Exchanges and Returns Free Shipping Offer for more information). 2.7. The product to be returned must be in perfect condition and in its original packaging. Once the product(s) have been received, Reina Artesanos will verify their condition and proceed to send the requested size. 2.8. This size change service is only available for orders destined for the Peninsula. 2.9. The customer has 14 calendar days to request a size change, counting from the date of receipt of the product.

  1. Free shipping for purchases over €250:

3.1. Shipping costs will be free for orders equal to or greater than €250. 3.2. In case of return, a refund will be made using the same payment method used in the original purchase, deducting the shipping costs of the initial shipment covered by Reina Artesanos SL 3.3. This offer cannot be combined with other promotions. 3.4. Manuel Reina reserves the right to cancel this offer without prior notice.