RETURN POLICY

1. Right of withdrawal

1.1. In accordance with current legislation, the customer has the right to withdraw from the contract within 14 calendar days of receiving the product, without giving any reason.

1.2. To exercise the right of withdrawal, the customer must notify their decision by means of an unequivocal statement via email:
manuelreinamadrid@gmail.com

1.3. You can also use our withdrawal form template , although it is not mandatory.

1.4. In the event of withdrawal, a full refund will be issued using the same payment method used for the purchase, including standard shipping costs (not express or additional services), unless the reason for the return involves additional costs (see section 1.6).

1.5. The customer must return the products without undue delay, and within a maximum of 14 calendar days from the communication of their decision.

1.6. If the return is not for a size exchange (for example, a personal decision by the customer), a fixed fee of €10 will be applied for packaging, preparation, and inspection, which will be deducted from the refund amount.

1.7. Products must be returned in perfect condition and in their original packaging. Returns of used or damaged products will not be accepted.

1.8. Customized products:
Pursuant to Article 103.c) of Royal Decree-Law 1/2007, the right of withdrawal does not apply to products made to the consumer's specifications or clearly personalized. By purchasing a personalized product, the customer expressly waives the right to return it .

2. Change of size

2.1. The first size change is free for shipments within Spain (Peninsula) .

2.2. To request a size change, the customer must write to:
📧 manuelreinamadrid@gmail.com

2.3. Only one free exchange is allowed per order .

2.4. The product to be returned must be unused, in perfect condition, and in its original packaging.

2.5. Size changes are not processed in physical stores for purchases made on www.manuelreina.com .

2.6. Model exchanges are not accepted. If you wish to exchange a different product, it will be considered a return and a new purchase, with return shipping costs being borne by the customer .

2.7. This service is only available for orders destined for the Peninsula .

2.8. The customer has 14 calendar days from receipt of the product to request a size exchange.

3. Free shipping for purchases over €250

3.1. Shipping costs will be free for orders equal to or greater than €250 (mainland Spain only).

3.2. In the event of a full or partial return of that order, the shipping costs initially assumed by Reina Artesanos SL will be deducted from the corresponding refund.

3.3. This offer cannot be combined with other promotions.

3.4. Manuel Reina reserves the right to modify or cancel this offer without prior notice .